PRIVACY POLICY
By accessing the website located at the address https://georgeofthecloudforest.com/webmail (hereinafter Jorge Luis Marín Leitón), which is owned by Aranea Sociedad Anónima, (hereinafter Jorge Luis Marín Leitón), domiciled in Monteverde, Costa Rica and/or any of the pages that can be found through the site, the user assumes the commitment to follow and comply with the terms and conditions that will be indicated below.
By accepting the terms and conditions, the privacy policy is accepted, which is an integral part of these.
For Jorge Luis Marín Leitón it is very important to protect the information of our clients and visitors. This document contains our general policy for the treatment of information and personal data, and its purpose is to communicate and inform what information we collect and for what purposes, how we use it, when we share it and how we protect it, as well as the rights that assist the owners of the information and the procedures to exercise them.
The owners of personal data accept the treatment of their personal data in accordance with the terms of this Privacy Policy and authorize us to comply with the terms of this policy when they provide the data through the different means or when they browse web pages. This document is an integral part of the Terms and Conditions of https://georgeofthecloudforest.com/webmail
By accepting the General Terms and Conditions at the time of registration, the policies contained herein are also accepted.
Terms and conditions Jorge Luis Marín Leitón .
Every client must book in advance to check availability.
Every reservation must be paid, the client must present proof of payment to receive the service.
Last minute reservations will be accepted only if there is availability and they must pay for the service before the time of the service, the payment must be credited immediately.
Jorge Luis Marín Leitón follows all the protocols established by the Ministry of Health for proper hygiene and cleaning. Clients with complaints or symptoms of this, or with fever will not be able to take the tour for everyone's safety.
The activities are offered in English, French and Spanish. Shared activities have pre-established schedules.
All reservations must indicate: date, client name, passport / ID, language, number of people, age, nationality.
The payment methods for the services offered by Jorge Luis Marín Leitón are by credit or debit card; payment must be made for 100% of the total amount established, plus taxes.
Jorge Luis Marín Leitón, after receiving the proof of payment, will provide the client with the itinerary of activities and instructions to follow. According to the package paid.
- Modification, only notified more than 5 days before the service = no charge for modification.
- Notice of date modification less than 5 days before departure will be penalized.
- Notice of cancellation more than 5 days before the service = no charge for cancellation.
- Notice of cancellation outside of 5 days of the service, including face-to-face reservations (services reserved outside of 5 days) = 100% charge for cancellation.
No show = 100% cancellation charge.
- 15 minutes maximum waiting time to start the tour.
- In case of legal disputes between both parties (travelers / Jorge Luis Marín Leitón) both agree to follow the legal jurisdiction alignment of the Republic of Costa Rica.
All money refunds are made to the same card with which the purchase is made.
- INFORMATION AND PERSONAL DATA WE COLLECT
The personal data we collect are the following, among others:
a) Name and surname
b) Passport number, ID number, whether Costa Rican citizen or residence card
c) email
d) Date of birth
f) Gender
g) Contact phone number
h) Information necessary to facilitate the trip or other services, including the name of the user of the electronic platform, contacts for cases of accident or any other contingency.
i) Information required by representatives of the sales and/or customer relations areas in order to address requests or claims. The provision of our services is not conditioned to the delivery of this sensitive information. According to law 8968 “ACT OF PROTECTION OF THE PERSON AGAINST THE PROCESSING OF THEIR PERSONAL DATA”, regarding the section included in said law that deals with SENSITIVE DATA.
All Jorge Luis Marín Leitón databases are stored on a server.
only for storage, security and control purposes. Jorge Luis Marín Leitón only uses customer information to transmit it to the providers of the services contracted by the USER and not to transfer or sell it to third parties not related to these services..
The information provided was kept for the maximum period necessary to allow us to comply with the legal and/or contractual obligations under our charge, especially in accounting, contractual, fiscal and tax matters or to comply with the provisions applicable to the administrative, accounting, fiscal, historical and legal aspects of the information.
We presume the veracity of the information provided and do not verify, nor do we assume the obligation to verify the veracity, validity, sufficiency and authenticity of the data provided to us. Therefore, we do not assume responsibility for damages and/or losses of any kind that could arise from the lack of veracity, validity, sufficiency or authenticity of the information, including damages and losses that may be due to homonymy or identity theft. If you provide us with personal information about a person other than yourself, such as your spouse or a co-worker, we understand that you have the authorization of said person to provide us with their data.
By registering and/or browsing our website, our clients, USERS and/or visitors to the website expressly declare that they are aware of these policies and accept them, and give their consent for their information to be processed.
- WHAT IS THE PURPOSE OF PROCESSING PERSONAL DATA?
If you provide us with personal information, we use this information for the purposes stated in accordance with the provisions of this Privacy Policy, and we will not proceed to transfer or disclose it outside our databases unless:
a) You authorize us to do so
b) It is necessary to allow our contractors, suppliers or agents to provide the services we have entrusted to them
c) We or third parties use it to provide you with our products or services
d) It is delivered to entities that provide marketing services on our behalf or to other entities with which we have joint marketing agreements
e) It is in connection with a merger, consolidation, acquisition, divestiture or other restructuring process
f) As necessary or permitted by law or for the purposes set out in this privacy policy. By accepting this Privacy Policy, the owners of the data collected authorize us to process them, partially or totally, including the collection, storage, recording, use, circulation, processing, deletion, transmission and/or transfer to third parties (service providers) of the data provided. This is done for the execution of activities related to the services and products purchased, such as processing, confirming, fulfilling and providing the services and/or products purchased, both directly and with the participation of third-party product or service providers. Likewise, the data may be used to promote and advertise our activities, products and services, carry out transactions, and make reports to national administrative control and surveillance authorities, police authorities or judicial authorities, banking entities and/or insurance companies.
The information will be used for internal administrative and/or commercial purposes, such as market research, audits, accounting reports, statistical analysis, making reservations, modifications, cancellations and itinerary changes, handling queries, complaints and claims, billing of airline tickets and other products and services, payment of compensation and indemnities, accounting records, correspondence, processing and verification of credit cards, debit cards and other payment instruments, fraud identification, and prevention of money laundering and other criminal activities.
In our activity, we are required to provide certain data of travelers to the authorities that regulate public land transportation, before the departure of buses or upon arrival at each destination city. This information generally includes the identity data of passengers and the data contained in their respective travel documents (national ID, residence card, or passport), or in relation to the goods transported.
Furthermore, by accepting this privacy policy, travelers, clients and users authorize us to:
Use the information received for marketing purposes of our products and services, as well as the products and services of third parties with whom we have a business relationship.
Provide personal data to control and surveillance authorities, police or judicial authorities, by virtue of a legal or regulatory requirement, and/or use or disclose this information in defense of our rights and assets in relation to the products and/or services contracted.
Allow access to information and personal data to auditors or third parties.those hired to carry out internal or external audit processes.
Consult and update personal data at any time, in order to keep said information up to date.
Contract with third parties the storage and/or processing of information and personal data for the correct execution of the contracts entered into with us, under the security and confidentiality standards to which we are obliged.
Security and Confidentiality
The sending and forwarding of data carried out by the user through https://georgeofthecloudforest.com/webmail or the information that Jorge Luis Marín Leitón collects and processes, are protected by electronic security techniques. Likewise, the data stored in our databases are protected by security systems that prevent access by unauthorized third parties. We implement industry-recognized security practices, including encryption, use of secure protocols, securing technological components, restricting access to information only to authorized personnel, information backup, and secure software development practices.
We have established information security policies, procedures and standards whose objective is to protect and preserve the integrity, confidentiality and availability of information, regardless of the medium or format in which it is found, its temporary or permanent location, or the way in which it is transmitted.
Modifications and Validity of the Privacy Policy
We may modify the terms and conditions of these privacy and confidentiality policies and/or email sending practices at any time. If any material changes are made to our privacy policies, they will be reported on the website and an updated version of them will be published. The databases will be valid indefinitely, in accordance with the purposes and uses of the information.
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